Documentation
Guides for connecting your WordPress sites, running backups and restores, keeping plugins up to date and managing your plan.
Getting started
Connect your first WordPress site to WP Safer.
Site migration
Move a site to a new host from the dashboard: requirements, the wizard step by step, and what to do afterwards.
Backups & Restore
How full and incremental backups work, scheduling and retention, manual backups, restoring a site and undoing a restore.
- How WP Safer backups work: full, incremental and where they are stored
- Schedule automatic backups and choose how long they are kept
- Take a manual backup, download it or delete it
- Restore a site from a backup and undo a restore
- Backups and restores: frequently asked questions
- Choose a backup region, and whether you can change it later
Monitoring & alerts
How uptime checks, incidents and alerts work, the extra checks each plan runs, the public status page and the monthly maintenance report.
- How uptime monitoring works: intervals, incidents, alerts and the extra checks
- Show it to your clients: the public status page and the monthly maintenance report
- When an update breaks a site: the check afterwards, the rollback and the pause
- The Site Health score and the badge you can embed
- File integrity: what is checked, and what a finding means
- Performance monitoring: where the PageSpeed score comes from
- Downtime alerts: channels, testing and quiet periods
- A downtime alert you think is wrong
- Reading uptime history, and how long it is kept
Security & compliance
How WP Safer reaches your site and what that access is worth, where backup archives are stored and who can reach them, how your account is protected, and where your data sits under the GDPR.
- How WP Safer reaches your site: the site key, signed requests and what that access can do
- Where your backups are stored, and who can reach them
- Your WP Safer account: passwords, sessions and support access
- GDPR, data residency and how long we keep things
- Restrict the WordPress admin area to your own IP addresses
Website updates
Updating plugins, themes and WordPress across every site you manage: what runs immediately and what goes into the queue, automatic updates and the locks around them, what protects a site before and after an update, and the one-click way into any wp-admin.
- Updating plugins, themes and WordPress from the panel
- Where an update goes after you click: the queue, the task list and the log
- Automatic updates: turning them on, and keeping a plugin out of them
- Before and after a risky update: what WP Safer protects, and what it does not
- Signing in to any site’s wp-admin with one click
- Seeing every site, plugin and theme in one place
Connectivity & firewall troubleshooting
What the connection errors on a site mean, how to allow our server in a security plugin, a CDN or a hosting firewall, and how to bring a disconnected site back.
Account & billing
Plans and limits, buying and changing a subscription, payments and receipts, cancelling, and the questions people ask before they pay.
Client reports
The monthly maintenance report: what it contains, when it is sent, the PDF and the shareable link you can hand to a client, and how to shape or switch off the report.